Of course. Contact our Client Support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.

What if I need more hours?

If you go over your limit you can purchase additional hours or upgrade your plan at anytime. Just ask your Virtual Assistant for assistance.

Is there a setup fee?

Some plans may have a setup fee to ensure the best assistant-matching.

How are my hours tracked?

We will keep a running total of your hours and send you weekly reports. Or feel free to ask us for a report at any time. If you are running out of time we will notify you well ahead of that.

Do I get a dedicated assistant?

Yes! You will have a college-educated, U.S. based assistant that is available to you Monday through Friday, 9am to 6pm in your specific time zone.

Still have questions? View All FAQ

Don't just take our word for it.

Zirtual has been amazing! All of the issues and concerns that I had in previously working with an off-shore company have been sorted at Zirtual.

Michael PuhalaVP, Worldwide Sales Engr., Lithium Tech.

I surreptitiously emailed my VA with an impossible task. Well... to my amazement, she did it. The job now hangs proudly on our conference room wall and the team absolutely loved it.

Matt WyndoweProduct Manager, Identity Growth, Facebook

Zirtual is indispensable for young companies and business owners. Zirtual is one of those operating unlocks that once you have it, you don't know how you lived without it.