Of course. Contact our Client Support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, we do not offer prorated refunds or cancellations for unused time.

What if I need more hours?

If you go over your limit you can purchase additional hours or upgrade your plan at anytime. Just ask your Virtual Assistant for assistance.

Is there a setup fee?

Some plans may have a setup fee to ensure the best assistant-matching.

How are my hours tracked?

We will keep a running total of your hours and send you weekly reports. Or feel free to ask us for a report at any time. If you are running out of time we will notify you well ahead of that.

Do I get a dedicated assistant?

Yes! You will have a college-educated, U.S. based assistant that is available to you Monday through Friday, 9am to 6pm in your specific time zone.

Still have questions? View All FAQ

Don't just take our word for it.

I've just had two of the most productive weeks I've had in years. Ben was perfectly matched to my temperament, and has been taking all the backlogged work off my plate and finishing it. I'm really impressed.

Steve SimitzisCTO & Co-Founder, Let's Date

Courtney has been quite the Kickstarter guru. We cannot thank her enough for her responsiveness, dedication, and most of all, her outstanding quality of work.

Leif RamseyCreative Director, SVAD Productions

Michelle has ramped up quickly to become an indispensable member of our team. She's fast to respond, learns fast, and adapts at lightning speed to the needs of our company.